Help
- How to Join
- Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
- Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. - Payment
- We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal - Shipping
-
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 3 - 10 days
Overseas Shipping Information
1. Where we can deliver and pricing
* Shipping Services : EMS (For Japan, Sagawa)
* Delivery fee is flat regardless of weight or volume as indicated below
ASIA : 30USD
China/Macau/Hong Kong, Philippines, Vietnam, Malaysia, Thailand, Singapore, Japan, Indonesia
AMERICAS : 40 USD
United States, Canada
EUROPE : 40 USD
France, Germany, Russia, United Kingdom
OCEANIA : 40 USD
Australia, New Zealand
2. Payment Method : Paypal
3. Shipping/Delivery Time :
* 3 ~ 7 business days
* Please note that due to COVID-19, delivery time might vary.
4. Return & Exchange
Due to the nature of overseas shipping, exchange or return is not possible. Please purchase carefully.
* You may cancel before product is shipped out.
5. Inquiries
For any inquiries, please use the Q&A bulletin board or e-mail us.
E-MAIL: citybreeze@eastend.co.kr
- Returns & Exchanges
Due to the nature of overseas shipping, exchange or return is not possible. Please purchase carefully.
* You may cancel before product is shipped out.
- Refunds
Due to the nature of overseas shipping, exchange or return is not possible. Please purchase carefully.
* You may cancel before product is shipped out.
- Other
- Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
